At SameDay Maintenance, we are committed to transparency and clarity. Please review our policies below to understand how we operate and what you can expect when you book our services.
Appointments are scheduled on a first-come, first-served basis. Same-day service is subject to availability.
A booking is confirmed only upon receipt of a confirmation email/message from our team.
Arrival times are provided as windows (e.g., 9:00 AM – 11:00 AM). We will communicate any significant delays proactively.
Services are limited to tasks agreed upon during booking. Additional tasks require a new quote and may require rescheduling.
Quotes are estimates based on the described task. Final pricing may change if the actual scope differs.
Any price changes must be approved by you before additional work begins.
Payment is due upon job completion via major credit/debit cards or electronic bank transfer.
Material costs (if sourced by us) will be clearly itemized. There are no hidden fees.
We require 24 hours’ notice for cancellations or rescheduling to avoid a fee.
Cancellations with less than 24 hours’ notice may incur a fee of up to 50% of the quoted price.
If our tasker cannot access the property or perform the job due to client-side issues, the full quoted price may be charged.
Notify us within 24 hours of job completion if you are unsatisfied. We will return to address concerns at no extra cost.
Workmanship is warrantied for 30 days for the specific task performed. This does not cover pre-existing conditions or damage from misuse.
Materials supplied by us are covered by manufacturers’ warranties. We will facilitate claims for defective materials.
We are fully insured and bonded. Accidental damage caused by our team during service is covered.
Damage must be reported to us within 24 hours of job completion for resolution.
Pre-existing conditions will be noted before work begins where possible.
Clients must provide a safe, unobstructed work area free of hazards (e.g., pests, biohazards, aggressive animals).
We reserve the right to refuse service in unsafe conditions.
Abusive, discriminatory, or threatening behavior will result in immediate service termination.
For safety, pets must be secured in a separate room or area during service.
Policies subject to change. Last updated: May 2024.